The Journey to Wow: The Path to Outstanding Customer Experience and Loyalty Belding ShaunPaperback
The Journey to Wow: The Path to Outstanding Customer Experience and Loyalty Belding ShaunPaperback "Complacency is the enemy. Using a unique business parable, WOW delivers penetrating "ah-ha" moments…
Specifikacia The Journey to Wow: The Path to Outstanding Customer Experience and Loyalty Belding ShaunPaperback
The Journey to Wow: The Path to Outstanding Customer Experience and Loyalty Belding ShaunPaperback
"Complacency is the enemy. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style. Be as vigilant with your customers as you would your dearest friend."The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience.
It will resonate with anyone who deals with customers in any type of organization--from the newbie part-time employee, to the corporate