Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Gallo Carmine
Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Gallo Carmine Praise for THE APPLE EXPERIENCEThere are three pillars of enchantment: likability, trustworthiness, and quality.…
Specifikacia Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Gallo Carmine
Apple Experience: Secrets to Building Insanely Great Customer Loyalty - Gallo Carmine
Praise for THE APPLE EXPERIENCEThere are three pillars of enchantment: likability, trustworthiness, and quality. Carmine's book will help you understand and implement the same kind of world-class experience. The Apple experience is the best modern-day example of all three pillars.
No matter what kind of business you are in, there are insanely valuable lessons in this book --Garr Reynolds, author of Presentation Zen and The Naked PresenterAt its core, this book is not about Apple. --Guy Kawasaki, author of Enchantment and former chief evangelist of AppleCarmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. It's about delivering the best experience possible.
--Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com,