Upstream Heath Dan
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We deal with emergencies. We put out fires.… Celý popis ↓
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Popis Upstream Heath Dan
Upstream Heath Dan
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We deal with emergencies. We put out fires.
Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. But many crimes, chronic illnesses, and customer complaints are preventable.
So why do our efforts skew so heavily toward reaction rather than prevention?Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces
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