Personal Conflict Management: Theory and Practice McCorkle Suzanne
Personal Conflict Management: Theory and Practice McCorkle Suzanne Personal Conflict Management, 2nd edition details the common causes of conflict, summarizes the theories that explain why conflict…
Specifikacia Personal Conflict Management: Theory and Practice McCorkle Suzanne
Personal Conflict Management: Theory and Practice McCorkle Suzanne
Personal Conflict Management, 2nd edition details the common causes of conflict, summarizes the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. The book balances information about conflict with specific skills and tools to transform these difficult encounters, and explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics.
The book caps off its exploration of interpersonal conflict with chapters that: Provide tools to analyze one's conflicts and better choose strategic responses; Separate chapters explain how to deal with bullies and conflict via social media.