Lean Toolbox for Service Systems Bicheno John
The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and… Celý popis ↓
Porovnanie cien Lean Toolbox for Service Systems Bicheno John
Popis Lean Toolbox for Service Systems Bicheno John
Lean Toolbox for Service Systems Bicheno John
The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. Other publications have dealt with only a segment of the tools or a segment of the range of service systems.
A feature of the book is that it integrates several approaches rather than advocating a particular approach. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service
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