Lean Service: A Practical Guide for SME Owner/Managers Keegan Richard
Lean Service: A Practical Guide for SME Owner/Managers Keegan Richard Lean is about VALUE ... In a service business, the delivery of value is very much customer- or client-dependent. the creation,…
Specifikacia Lean Service: A Practical Guide for SME Owner/Managers Keegan Richard
Lean Service: A Practical Guide for SME Owner/Managers Keegan Richard
Lean is about VALUE ... In a service business, the delivery of value is very much customer- or client-dependent. the creation, delivery and retention of value.
The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. The client defines what they see as 'value', not the business. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools.
Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton