IT Service Management Sansbury John
IT Service Management Sansbury John Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book…
Specifikacia IT Service Management Sansbury John
IT Service Management Sansbury John
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples.
Straight-shooting description, examples and advice from experienced guys.' Rob England, The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan
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