Empathy in Action: How to Deliver Great Customer Experiences at Scale Bates Tony
Empathy in Action: How to Deliver Great Customer Experiences at Scale Bates Tony A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more…
Specifikacia Empathy in Action: How to Deliver Great Customer Experiences at Scale Bates Tony
Empathy in Action: How to Deliver Great Customer Experiences at Scale Bates Tony
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. It's not a synonym for nice. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.Empathy is a powerful construct for a better world and a better business.
They predict empathy is the next frontier in technology. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and
HOW TO DISCOVER CUSTOMER VALUE?
How to Thrive at Work
How to Win At Chess
How To Fail At Flirting
How to Win at Yoga
How to Rule at Drawing
How to Drink at Christmas
How to Fail at Flirting
How to Fart at Work