Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics Sarkar Debashis
This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement.It focusses on how the works of stalwarts such…
Specifikacia Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics Sarkar Debashis
This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement.It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioural economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes.Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries