The Science of Service Systems - Haluk Demirkan, James C. Spohrer, Vikas Krishna
The Science of Service Systems - Haluk Demirkan, James C. Spohrer, Vikas Krishna The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research…
Specifikacia The Science of Service Systems - Haluk Demirkan, James C. Spohrer, Vikas Krishna
The Science of Service Systems - Haluk Demirkan, James C. Spohrer, Vikas Krishna
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives.
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