Systems Thinking in the Public Sector : The Failure of the Reform Regime.... and
Systems Thinking in the Public Sector : The Failure of the Reform Regime.... and The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been…
Specifikacia Systems Thinking in the Public Sector : The Failure of the Reform Regime.... and
Systems Thinking in the Public Sector : The Failure of the Reform Regime.... and
The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. Politicians on all sides compete to spread the gospel.
This is because governments have invested in the wrong things. But our experience is that things haven't changed much. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology...
these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that
Managing the Public Sector