Service Design and Service Thinking in Healthcare and Hospital Management - Theory, Concepts, PracticePevná vazba
Service Design and Service Thinking in Healthcare and Hospital Management - Theory, Concepts, PracticePevná vazba This book examines the nature of service design and service thinking in healthcare…
Specifikacia Service Design and Service Thinking in Healthcare and Hospital Management - Theory, Concepts, PracticePevná vazba
Service Design and Service Thinking in Healthcare and Hospital Management - Theory, Concepts, PracticePevná vazba
This book examines the nature of service design and service thinking in healthcare and hospital management. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers.
Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector.The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and
This Is Service Design Thinking