Patient and Staff Voices in Primary Care: Learning from Dr Ockrim and her Glasgow Medical Practice Collins Kenneth E.

Specifikacia Patient and Staff Voices in Primary Care: Learning from Dr Ockrim and her Glasgow Medical Practice Collins Kenneth E.

This unique work represents the recording and analysis of oral history interviews conducted by the pioneering general practitioner Dr Hetty Ockrim with over seventy patients, as well as office staff and members of the nursing team, between 1989 and 1992 in her former practice in the Ibrox/Govan areas of Glasgow, places of significant socio-economic deprivation. Her focus in undertaking this study was on personal and social, rather than just clinical, issues. The interviews are accompanied by background and commentary for the study, reflecting the full breadth of general practice. Many of the interviewees had memories stretching back before the NHS, providing a unique historical perspective of service development, as well as invaluable directions for improving current and future general practice.Key FeaturesProvides a historical context for