Modern Industrial Services: A Cookbook for Design, Delivery, and Management West Shaun
Modern Industrial Services: A Cookbook for Design, Delivery, and Management West Shaun This open access book is an outcome of several years of research, practice, and teaching experience of the…
Specifikacia Modern Industrial Services: A Cookbook for Design, Delivery, and Management West Shaun
Modern Industrial Services: A Cookbook for Design, Delivery, and Management West Shaun
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Curated cases are used to describe the current approaches in practice to overcome the barriers. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence.
Many of these tools are from management, design thinking, or service design. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual
Quality Management for Services
Training Design and Delivery
Modern Management And Leadership
A Saint for East and West