Measuring the Performance of Public Services Pidd Michael Lancaster University
Measuring the Performance of Public Services Pidd Michael Lancaster University Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services…
Specifikacia Measuring the Performance of Public Services Pidd Michael Lancaster University
Measuring the Performance of Public Services Pidd Michael Lancaster University
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability.
This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance.