How to Handle a Crowd
In this guide to successful community moderation, a former tech journalist and current product manager explores everything from the trenches of Reddit to your neighborhood Facebook page.Don't read the…
Specifikacia How to Handle a Crowd
In this guide to successful community moderation, a former tech journalist and current product manager explores everything from the trenches of Reddit to your neighborhood Facebook page.Don't read the comments. It's advice that feels as old as the internet, yet more relevant than ever. The tools we once hailed for their power to connect people and spark creativity can also be hotbeds of hate and harassment, and platforms like Facebook and YouTube are under fire for either too much or too little moderation--even though most people aren't even sure what moderation means. What we do know is that creating and maintaining healthy online communities isn't easy. Luckily, Anika Gupta is here to explain what makes some online communities tick--and others explode.Over the course of two years of graduate research at MIT, Gupta interviewed moderators who'd worked on the
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