Difficult Conversations - Douglas Stone
Difficult Conversations - Douglas Stone We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a…
Specifikacia Difficult Conversations - Douglas Stone
Difficult Conversations - Douglas Stone
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. you'll learn how to:Decipher the underlying structure of every difficult conversationStart a conversation without defensiveness Listen for the meaning of what is not saidStay balanced From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.