Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers Levitt Debbie
Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers Levitt Debbie Customers Know You Suck is the how-to manual for customer-centric product-market…
Specifikacia Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers Levitt Debbie
Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers Levitt Debbie
Customers Know You Suck is the how-to manual for customer-centric product-market fit. Learn how to investigate, diagnose, and act on what's blocking teams. Its highly actionable models, maps, and processes empower everyone to improve the Customer Experience (CX).
Use our governance model for implementing and monitoring the progress, success, and failure of internal process changes and experiments.We've all been in that meeting: something we thought users would want or do didn't happen as expected. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty. How did we get that wrong and how do we keep that from happening again?
Too often, product and service decisions are not guided by customer intelligence data. Where we lack knowledge, we work from guesses and assumptions, introducing or increasing