Customer-Driven Organization
Customer-Driven Organization Does your organization provide customer satisfaction or does it inspire customer loyalty? See how lessons learned from the service sector were applied to manufacturing…
Specifikacia Customer-Driven Organization
Customer-Driven Organization
Does your organization provide customer satisfaction or does it inspire customer loyalty? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one's own home front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today's organizations. Which is more important?
It explains how to identify true customers--both internal and external.Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide
Customer-Driven Organization
Data-Driven Organization Design
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