Call Centers For Dummies Bergevin RealPaperback
Call Centers For Dummies Bergevin RealPaperback Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. In…
Specifikacia Call Centers For Dummies Bergevin RealPaperback
Call Centers For Dummies Bergevin RealPaperback
Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction.
It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive
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