To Defend the Revolution is to Defend Culture
To Defend the Revolution is to Defend Culture Take Care of Your Customers--or Someone Else WillLegendary ServiceGreat customer service is a concept organizations love to be known for. Successful…
Specifikacia To Defend the Revolution is to Defend Culture
To Defend the Revolution is to Defend Culture
Take Care of Your Customers--or Someone Else WillLegendary ServiceGreat customer service is a concept organizations love to be known for. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Yet most people consider the service they receive to be average, at best.
Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. She quickly learns that
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