Quality and Performance Excellence - James R. Evans
Quality and Performance Excellence - James R. Evans Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents…
Specifikacia Quality and Performance Excellence - James R. Evans
Quality and Performance Excellence - James R. Evans
Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations.
Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. In addition, chapters now