QBQ! - John G. Miller
The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. No organization--or… Celý popis ↓
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QBQ! - John G. Miller
The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.John G.
In QBQ The Question Behind the Question(R), Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Rather, the real solutions are found when each of us recognizes the power of personal accountability. Conversely, when we ask better questions--QBQs--such as "What
Parametre
- Výrobca
- Putnam Publishing Group,U.S.
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