Measuring ITSM
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows…
od 30 €
Specifikacia Measuring ITSM
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics