ITIL® 4 Essentials
ITIL® 4 Essentials ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. Its end-to-end digital operation model…
Specifikacia ITIL® 4 Essentials
ITIL® 4 Essentials
ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.ITIL(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps.
It covers practices and concepts that are not addressed as part of
ITIL® 4 Essentials
ITIL 4 SPECIALIST
ITIL Jan van Bon
ITIL Pocketguide 2011 Edition