At Your Service: English as a Second Language for Success in Customer Service Amidei Kathleen Bradley
At Your Service: English as a Second Language for Success in Customer Service Amidei Kathleen Bradley Words matter. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from…
Specifikacia At Your Service: English as a Second Language for Success in Customer Service Amidei Kathleen Bradley
At Your Service: English as a Second Language for Success in Customer Service Amidei Kathleen Bradley
Words matter. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience.
Students positively engage, through role-playing and other activities, in practical, real world service situations.Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.The book also focuses on the best procedures and